For any queries regarding Coronavirus testing in Cranleigh please contact us via:
Email: cranleigh@15minutecovidtest.co.uk
Telephone: 01483 614180/01483 272822
Mobile contact or What’s App +44 7540625907
Our tests are held at: The Salon 248 High Street Cranleigh Surrey GU68RL
OPENING HOURS:
Monday – Saturday: 8am – 6pm. Sunday: by prior arrangement.
All testing is carried out by 15minutecovidtest.co.uk and is overseen by a healthcare professional.
For customer feedback or complaints please email info@15minutecovidtest.co.uk
For general enquiries and any further information regarding 15 Minute Covid Test services, please click here.
Important Info
Please ensure you bring a form of ID used for travel when you come for your test. For all testing we only accept a passport or travel ID card (with correct passport/travel ID number) as valid forms of ID.
If you cannot provide this, then unfortunately we will not be able to carry out your test – A DRIVING LICENCE IS NOT ACCEPTED
Please note we do not print out certificates. All companies accept electronic versions. At busy times, the antigen results can take up to 2 hours.
Cancellation Policy
Please understand that appointment times are limited and in high demand. When you book your appointment with us, you are holding a space on our calendar that is no longer available to our other customers. However, if you must cancel your appointment, we respectfully request at least 48 hours notice in order to allow another customer access to that appointment time.
Cancellations — 48 hours or more in advance will receive a 80% refund
Cancellations – 24 hours in advance will receive a 50% refund
Cancellations made within 24 hours will not receive a refund
Exceptions
The Mandatory Testing for Inbound Travel (Day 2) If you do not have the test, for any reason whatsoever (other than a failing on our part), the cost is non-refundable. Please note that if a positive test result is produced for a day 2 test the results will need to be sent for genomic sequencing in accordance with Public Health England requirements. By accepting these terms, you consent to this.
If you think that you have not received an email and you have a Gmail account, please be advised to check your inbox, junk and spam folders before contacting us. Thank you.